ORDERS & PAYMENT
What if I need to change my order?
If you need to make a change to your order, update your shipping address or cancel an order, please email your name and order number to hello@homespunglobal.com.
One of our team members will get back to you within 48 from the time you place your request. You can also leave us a message here.
When will my order ship?
Most orders are shipped within 24 hours and arrive within 2-7 days.
How do I start a return?
We are so confident that you will absolutely love our quality products, no questions asked!
If for any reason you're not satisfied, contact us and we promise we’ll make it right. Please email us at hello@homespunglobal.com.
What should I do if the item I'm looking for is out of stock?
We encourage you to sign up for restock notifications on the product page to stay informed via email or text message when the sold-out product becomes available again.
What payment options are available?
We accept major credit and debit cards, as well as iPay, Shop Pay, Google Pay, Facebook Pay, Sezzle, and more.
I forgot to include an offer code with my order. Is it possible to add it now?
please email your name and order number to hello@homespunglobal.com.
Is coupon stacking allowed?
Coupon stacking is allowed with certain discount codes, but please note that certain restrictions may apply.
How do I unsubscribe from emails and text messages?
For text messages, reply STOP and you'll be unsubscribed. For email, simply click "Unsubscribe" at the bottom of any Lane Linen email, or email our Customer Experience team at hello@homespunglobal.com.
PRODUCT
What do your certifications mean?
FAIR TRADE
Fair Trade Certified™ sets standards to promote safe working conditions and improved livelihoods for farmers and factory workers in developing nations through fair wages and premiums. This means everyone who has touched a Lane Linen product is paid and treated fairly.
GOTS
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers and ensures a product is made the right way—not the easy way—at every single step. For us, this means our products are made from organic materials, in an environmentally friendly way, by workers who are paid and treated fairly. Every Lane Linen employee is onboarded with our GOTS certification requirements.
OEKO-TEX
The OEKO-TEX® STANDARD 100 is an independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels.
It takes into account important legal regulations, and ensures each product is rigorously tested against up to 350 toxic chemicals. For us, this means our products do not contain any harmful substances or chemicals.
AFFILIATE PROGRAM
What does an affiliate do?
Promote Lane Linen by placing exclusive promotions, offer codes, ads, and links, on your website. Every time one of your viewers comes from your site to ours and makes a purchase, you become eligible for commission.
Why join our program?
- Competitive commission rates
- Fast & free shipping + free returns
- Exclusive text links & offer codes
- Wide variety of banner ads
- Turn-key custom promotions
- Catalog of over 1200+ luxury bedding products
- Cookie lifetime of 30 days